Frequently Asked Question
Here you can quickly find answers to your questions
Is your lingerie high-quality?
Absolutely! We use premium fabrics, luxurious lace, and expert craftsmanship to ensure every piece is comfortable,flattering, and durable. Thousands of women trust SecretCoco for their special moments.
How do l choose the right size?
We know how important it is for lingerie to fit perfectly! Each product page includes a detailed size chart to help youfind your ideal size. lf vou need additional quidance, our support team is happy to assist you with personalizedrecommendations.
What if my lingerie doesn't fit?
No worries! We offer a one-time free size exchange for the correct size within 14 days of receiving your order. Simplycontact us, and we’ll assist you in choosing the right size and arranging the exchange.
Can l exchange for a different style if my size is unavailable?
Yes! lf your preferred size is out of stock in the set you originally ordered, we can offer a one-time exchange for adifferent set available in your correct size. Just reach out to our team, and we’l help you find a perfect alternative.
Frequently asked questions
We ship worldwide, no matter where you are, we can deliver to you
Delivery times vary by country, but most orders arrive within 5-10 business days. You’l receive a tracking number assoon as your order is processed, so you can follow your package every step of the way.
Once your order is shippedl, you’ll receive a tracking email with a link to follow your package’s journey. lfyou haven’t
received it, please check your spam folder or contact our support team for assistance.
Yes! We accept returns within 14 days of receiving your order. ltems must be unworn, unwashed, and in their origina
packaging with tags intact to qualify for a refund or exchange.
1. Contact our support team to initiate your return.
2. Fill out the return form (provided in our return email).
3. Ship your package using a tracked method to our international warehouse.
4. Send us your tracking details via email.
Once we receive and inspect vour return, we’l process your refund or exchange, Return shippina costs are theresponsibility of the customer.
If your item arrives damaged or defective, please email us within 7 days of delivery with clear photos ofthe issue. We’lsend a free replacement or offer a resolution right away.
To keep your lingerie in perfect condition:
√ Hand wash in cold water with mild detergent.
√ Lay flat to dry-avoid tumble drying
/ Store in a cool, dry place to maintain fabric quality.